EclipseVPN Application Privacy Policy
Effective Date: August 1, 2022

A. GENERAL

1. Privacy Statement 
(EclipseVPN or “we” or “us” or “our”) values the privacy of its users.  This Privacy Policy (“Privacy Policy”) provides information about, (a) the information that is collected when you use or interact with our EclipseVPN application, available for download, and our related back-end services (collectively, the “Application”), (b) the ways in which EclipseVPN uses Technical Information, (c) your choices regarding use and disclosure of your Technical Information, (d) the ways in which EclipseVPN uses Customer Support Information, and (e) your choices regarding use and disclosure of your Customer Support Information.  By using our Application, you (“you” or “your”) consent to the policies and practices described in this Privacy Policy, including but not limited to the use of your Technical Information as described herein.  As used in this Privacy Policy, the term “Technical Information” means anonymized information such as public IP address, session duration, and bandwidth usage. This information does not identify you personally, alone or in combination with other information defined in this privacy policy.  


EclipseVPN does not collect any Personally Identifiable Information (any representation of information that permits the identity of an individual to whom the information applies to be reasonably inferred by either direct or indirect means), other than the information you may voluntarily provide in connection with obtaining and during technical support sessions (“Customer Support Information”).


By installing, accessing and/or using the Application, you agree to be bound by this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not install or use the Application. Each time you utilize the Application, the current version of the Privacy Policy will apply. Accordingly, whenever you use the Application, you should check the date of this Privacy Policy (which appears at the top of this document) and review any changes since the last version. This Privacy Policy is applicable to all users of the Application.


If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information about how to contact us.

2. Selling or Transferring of Technical Information or Customer Support Information
We will not sell or transfer to third parties the Technical Information nor the Customer Support Information obtained in the course of your utilization of the Application and/or technical support sessions. 


B.    APPLICATION

1. Technical Information Collected by EclipseVPN
We do not monitor nor collect the identity of any user of the Application (an “App User”) and do not have the ability to determine the identity of any App User.  Any data (including Technical Information) that is gathered by our automated systems is anonymized and/or aggregated and utilized for the purpose of maintaining, evaluating, and improving the functionality and performance of the Application.  We do not sell nor transfer any of this data to any third parties.


We may aggregate and/or anonymize all information that we collect from you, including, without limitation, Technical Information, and use such information for the purpose of conducting research, improving and troubleshooting the Application.      


For any questions about information gathered by our Website during a support request (including its use, storage, handling, retention and deletion) or questions about our Website privacy policy, please see our website privacy policy.

2. Customer Support Information Collected by EclipseVPN
Starting with EclipseVPN v3.0.0, EclipseVPN offers users the ability to report problems and/or request technical support. This feature is completely voluntary. Users may choose to report a problem using the Application user interface, furthermore, a user may opt to upload the Application Bug Report to the Support Team for further analysis. Any data uploaded to the Support Team is displayed on the user interface allowing inspection by the user prior to authorizing the upload. Users may further opt to provide contact information for follow up communications. All Customer Support Information is discarded after completion of the support session. We do not sell or transfer any of his data to any third parties.

3. Security & Retention
Security: EclipseVPN takes reasonable technical and organizational precautions to protect the confidentiality, security and integrity of your Technical Information and Customer Support Information.   Although we use security measures to help protect your Technical Information against loss, misuse or unauthorized disclosure, we cannot guarantee the security of information transmitted to us over the Internet.  There is no guarantee that information may not be accessed, disclosed, altered or destroyed.


Retention: We maintain non-personalized anonymized and aggregated Technical Information statistics. All Customer Support contact information is discarded after the end of the support session.

C. MISCELLANEOUS

1. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time.  If we make any material changes to this Privacy Policy or the way we use, share or collect Personally Identifiable Information, we will notify you by revising the “Effective Date” at the top of this Privacy Policy, prominently posting an announcement of the changes on our website, or sending an email to the email address you most recently provided us (unless we do not have such an email address) prior to the new policy taking effect.  Users are bound by any changes to the Privacy Policy when he or she uses our Application after notice of such changes has been communicated.  We encourage you to review this Privacy Policy regularly to ensure that you are familiar with EclipseVPN’s current practices.    

2. Privacy Inquiries
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us.