Known Issues for Android

Known Issues

The following are reports of recent issues submitted by users and corrected by our team. We thank you for your continued support and dedication in helping us continually improve the application.

December 25, 2020 – Present (Updated January 08, 2020):

As a temporary fix to the connectivity problem encountered by some first-time users; we have added servers in both regions (Tokyo and Mumbai) to increase the probability that a server is available and reduce or eliminate connectivity problems until a permanent solution is in place. For now, if you can not connect in one region please try the other region.

December 25, 2020 – Present (Updated December 30, 2020):

The connectivity problem has been identified as an intermittent problem affecting some, but not all, first time users. New users attempting to connect for the first time may encounter a “Server Unavailable” message. Users who have previously connected the VPN may experience a slight delay in the connection. We appreciate your patience and we expect to have a fix implemented shortly.

December 14, 2020 – December 18, 2020:

Reported reduction in speed for EclipseVPN by a small number of users. This issue has been corrected.